1. Introduction
This Cookie Policy explains how NexlyHub LLP ("Company", "we", "us", or "our"), operating the SaaS platform MyPrimePG, uses cookies and similar tracking technologies to recognize you when you visit our website and access our services.
We use cookies to ensure the proper functioning of our property management dashboard, remember your operational configurations, analyze traffic patterns, and provide a secure environment for PG owners, hostel operators, co-living operators, accommodation providers, tenants, and guests alike.
2. What Are Cookies?
Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their platforms work, operate more efficiently, and provide reporting information.
In addition to cookies, MyPrimePG may utilize other browser storage technologies:
- Local Storage and Session Storage: Web storage APIs that allow applications to store data locally in the user's browser, enabling faster loading and persistent user settings without sending data to the server on every request.
- Web Beacons/Pixels: Small graphic files that contain a unique identifier, allowing us to recognize when someone has visited our Service.
3. Types of Cookies We Use
We utilize both first-party cookies (set by MyPrimePG directly) and third-party cookies (set by service providers on our behalf) categorised as follows:
- Essential Cookies: These cookies are strictly necessary to deliver the Service, handle authentication, maintain secure sessions, and process payments. Without these, the platform cannot function correctly.
- Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your language settings, dark mode preferences, or filter selections on your property dashboards.
- Performance Cookies: These cookies collect aggregate metrics on user interaction with the application, helping us debug, optimize code, and improve loading times.
- Analytics Cookies: These cookies monitor usage metrics, traffic volumes, and user navigation paths, helping us refine design layouts and user flows.
- Security Cookies: These cookies help identify and prevent security risks, verify user identity, block malicious bots, and protect user data from unauthorized access.
4. How We Use Cookies
Specifically, MyPrimePG uses cookies for the following operational workflows:
- Authentication: Keeping PG owners, property staff, and tenants securely logged in as they navigate between different pages and modules of the platform.
- Session Management: Tracking active sessions to coordinate request loads and handle active workspace contexts.
- Security: Implementing Cross-Site Request Forgery (CSRF) protection and monitoring potential authentication hijacking or abuse.
- User Preferences: Saving interface choices, sidebar states, filter preferences, and selected layouts.
- Platform Functionality: Facilitating calculations, occupancy planning views, dynamic data charts, and real-time updates.
- Analytics & Performance: Aggregating usage statistics to measure system response times, evaluate feature engagement, and plan resource allocation.
5. Third-Party Cookies
Some elements and integrations on MyPrimePG are hosted by third parties. These third-party services may place cookies on your device to facilitate their integrations. Examples of third-party cookies we employ include:
- Google Analytics: To analyze user engagement and aggregate geographical/behavioral data to improve the application.
- Stripe: To process subscription payments securely and prevent fraudulent transaction activity.
- Cloudflare: To provide web application firewall (WAF) security, content delivery network (CDN) routing, and DDoS mitigation.
- Customer Support Tools: To offer real-time chat widgets and support desk communication within your dashboard.
Please note: Third-party providers govern their cookies according to their own privacy and cookie policies. We encourage you to review their policies to understand their data collection practices.
6. Managing Cookies
You have the right to decide whether to accept or reject cookies. You can manage your preferences through the following channels:
Browser Controls: Most web browsers allow you to control, block, or delete cookies through their settings menu. For instruction on how to configure your browser's cookie settings, please refer to your browser's official support documentation:
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Microsoft Edge
Warning: If you choose to reject or disable cookies, you may still use our public website, but your access to certain features and functional areas of the MyPrimePG platform may be severely restricted or disabled entirely. For instance, you will not be able to remain logged in to your property dashboard.
7. Cookie Retention
The duration a cookie remains on your browsing device is determined by whether it is classified as a session or a persistent cookie:
- Session Cookies: These are temporary cookies that remain in your browser's cookie file until you close your browser. They are deleted immediately upon ending your session.
- Persistent Cookies: These cookies remain on your computer or mobile device for a predefined period or until you manually delete them. They allow us to recognize you as a returning user next time you visit.
8. Updates to This Cookie Policy
We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons.
When updates are published, we will modify the "Last Updated" date at the top of this page. If we make material changes to how we collect or process cookies, we will notify you by placing a prominent notice on the platform or by emailing you directly.